Be Good Not Bad by Brian Warren

11 April 2006

Information Design

Ebay Annoyance

Here’s a really obnoxious piece of web design. When I go to eBay.com there’s a part where it greets me by my username. Right next to that is a link to sign out, and thus, not get that personal greeting. There’s also a part where it offers to sign me in so I can see special custom information.

Am I signed in? Or am I completely logged out? Are there two levels of signing in? Are there multiple levels of being logged out? There’s been a lot of talk these days about how some sites that aren’t really well-designed have a certain charm that would be lost if they were. I suggest that’s nonsense. Not only that, but poor design, especially of the information design variety, can actually hurt, or at least confuse, your users.