So, just so that you don’t think that all tales of customer service are awful, and you shouldn’t, I’ll tell you what happened today.
So, you know my bike was stolen, and John loaned me his bike. So the other day I replaced the rear tube and was going to install my new pedals on it, but, dagnabbit, I didn’t have the right tool to put on the new pedals. So, today I brought the bike and the new pedals with me to a bike shop. The tool I needed was attached to a $25 multi-tool. I told the guy I didn’t want to pay $25, and he told me to just to go any hardware store to get it.
On my way to the hardware store, I pulled into another bike shop, Denver Spoke. The guy there told me he had a $15 tool that would do the trick, but he also said “I’ll put the pedals on for you if you have the bike here.” No charge. Woo hoo! When I returned from my van with the bike, there he was with the right tool and some grease on a stick all ready to install my new pedals. Well, I soon found out that my new pedals don’t fit that bike.
Foiled again.
Still, after the rather despicable experience from yesterday, I went home rather happy about my experience. That guy just won a customer. I’ll be going back when the need comes. That’s how you run a business, folks.
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Be Good Not Bad is all about really good web design, based on the utmost respect for web standards, accessibility and respect for the user. Based in Denver, Colorado, Be Good Not Bad is run by Brian Warren, freelance designer, blogger, homebrewer and coffee nut.
yes it is. I still won’t eat at a Sam’s club food area (a tempting thing with two kids) because they wouldn’t give me a glass of water last time I was there and wanted to make me buy $.80 bottled water. Probably silly, but I guarantee you they have lost that $.80 on me 30 or 40 times over already.
§ #1 By John Mark at 1:31am on August 30 2005
Sorry about the French bike. I believe many of the threads run the backwards direction to normal.
§ #2 By JohnH at 1:31am on August 30 2005
It wasn’t the threading, it’s the size of the hole vs. the pedal.
§ #3 By Brian Warren at 1:31am on August 30 2005
I can see it now: You buy new cranks to fit your new pedals and find that they don’t fit the bottom bracket so you have to get a new frame to fit the cranks that fit the pedals that fit the shoes. Only now, you have a brand new, not French bike. Probably for the best. Those Frenchies are obviously a bit off.
I’m glad to hear of your good customer service experience. Go Denver Spoke!
§ #4 By AJ at 1:31am on August 30 2005